Frequently Asked Questions (FAQ) – Project Cloud Shoes

1. Orders & Shipping

📦 How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days, and expedited shipping options are available at checkout.

🚚 How do I track my order?
Once your order ships, you’ll receive a tracking number via email. 

🌎 Do you ship internationally?
Currently, we only ship within the U.S.

2. Returns & Exchanges

🔄 What is your return policy?
We offer free returns & exchanges within 30 days of delivery. Items must be unworn, in original packaging.

📩 How do I start a return or exchange?
Visit our Returns Portal and follow the steps. You’ll receive a prepaid return label.

🛍 Can I exchange for a different size or style?
Yes! If the size doesn’t fit, you can exchange it for the right one. If the style isn’t what you expected, you can swap it for another.

💰 When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

3. Product & Sizing

👟 How do I know my size?
Check our Size Guide for each product for accurate sizing. If you’re between sizes, we recommend sizing up for the best fit.

💨 Are your shoes comfortable for all-day wear?
Absolutely! Our CloudFoam™ technology provides superior cushioning and support for all-day comfort.

🧼 How do I clean my shoes?

  • For suede/cork sandals: Use a soft brush and suede cleaner.
  • For slip-ons & sneakers: Spot clean with mild soap and water.

4. Payment & Discounts

💳 What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

🎉 Do you offer discounts?
Yes! Sign up for our newsletter to receive $10 off your first order and stay updated on special promotions.

5. Customer Support

📧 How do I contact customer service?
You can reach us at cs@projectcloudshoes.com or through our Contact Page.

⏳ When is customer support available?
Our team is available Monday-Friday, 9 AM - 5 PM PST.

Got another question? Reach out—we’re happy to help! 😊